Because our products are food and many of our boxes are customised, we cannot accept returns of opened or delivered items for a change of mind. We will always make things right if something is our fault.
Cancelling an order
- Ready-stock orders can be cancelled for a full refund before they are dispatched.
- Customised orders can be cancelled for a full refund before you approve the mockup. After approval, the 50% advance covers materials and printing and is not refundable.
Damaged, missing or incorrect items
If your order arrives damaged, incomplete or different from what you ordered:
- Message us on WhatsApp or email [EMAIL] within 24 hours of delivery.
- Share your order details and clear photos of the box and products.
- We will replace the affected items or refund their value, whichever you prefer.
Quality concerns
If you are unhappy with the quality of the dry fruits, tell us within [QUALITY_CLAIM_WINDOW, e.g. 7 days] of delivery with photos. We will review it and offer a replacement or refund where the product did not meet our standard.
How refunds are paid
Approved refunds are paid to the original payment method within [REFUND_DAYS, e.g. 5 to 7 working days].
Contact
[EMAIL] · [PHONE_DISPLAY]